Terms & Conditions

These Terms & Conditions govern your access to and use of the Velvet Vapour website and services. Velvet Vapour is a fragrance brand owned and operated by Polyvalante International. By browsing, shopping, or interacting with our website, you agree to be bound by these terms.

We encourage you to read them carefully so you can enjoy a smooth and confident shopping experience with us.

1. Scope of Use

By accessing this website, you confirm that you are legally capable of entering into a binding agreement under Indian law. If you do not agree with any part of these terms, we request that you discontinue use of the website.

Our goal is to create a safe, transparent, and enjoyable platform for fragrance lovers.

2. Definitions

  • “Company” refers to Polyvalante International
  • “Brand” refers to Velvet Vapour
  • “Customer” / “You” refers to any individual browsing or purchasing from the website
  • “Product” refers to any perfume or fragrance item sold on the website

These definitions help maintain clarity throughout this document.

3. Brand Philosophy & Product Experience

At Velvet Vapour, we believe fragrance is personal, expressive, and emotional. Every product is crafted with care to deliver a refined and memorable experience.

While we strive to present accurate product images and descriptions, slight variations in packaging, colour, or fragrance perception may occur due to screen differences and individual preferences. Such variations are natural and do not affect product quality.

4. Product Information & Availability

All product descriptions, pricing, and availability are subject to change without prior notice. We make every effort to keep information up to date; however, errors may occasionally occur.

In such cases, we reserve the right to correct inaccuracies and take appropriate action, including order cancellation if required.

5. Pricing & Currency

All prices listed on the Velvet Vapour website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

Prices may be revised at any time to reflect market conditions, promotions, or product updates. Any changes will not affect orders that have already been confirmed.

6. Order Acceptance & Fulfilment

Placing an order on our website constitutes an offer to purchase. Orders are confirmed only after successful payment and verification.

We reserve the right to refuse or cancel an order in cases such as:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity

If an order is cancelled, any applicable refund will be processed as per our Refund Policy.

7. Payments

Payments must be completed using the payment methods available at checkout. All transactions are processed through secure and trusted payment gateways.

Velvet Vapour does not store sensitive payment information, ensuring a safe and reliable checkout experience.

8. Intellectual Property Rights

All content on this website, including logos, text, images, graphics, and design elements, is the intellectual property of Polyvalante International.

You may not reproduce, distribute, modify, or use any content without prior written permission. We value creativity and originality, and we appreciate your respect for our brand identity.

9. Customer Conduct

Customers agree not to misuse the website, engage in unlawful activity, or interfere with the site’s operation. We aim to maintain a respectful and positive environment for all visitors.

10. Modifications to Terms

Velvet Vapour reserves the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting.

Continued use of the website after updates indicates acceptance of the revised terms.

11. Governing Law

These terms shall be governed and interpreted in accordance with the laws of India. Any disputes will be subject to the jurisdiction of Indian courts.

12. Contact Us

We are always happy to assist you and build long-term relationships with our customers.

For any questions regarding these Terms & Conditions, please contact us:
Email: contact@polyvalante.com
Phone: +91 7669003232