Privacy Policy – Velvet Vapour
Welcome to Velvet Vapour.
At Velvet Vapour, a brand operated by Polyvalante International, we deeply value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or make a purchase.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1. Information You Provide
When you place an order, create an account, or contact us, we may collect personal information including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment-related details (processed securely via payment gateways)
1.2. Automatically Collected Information
When you browse our website, we may automatically collect certain information such as:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
This information helps us improve website performance and user experience.
1.3. Cookies and Tracking Technologies
We use cookies and similar technologies to understand browsing behavior, remember preferences, and enhance site functionality. You can manage or disable cookies through your browser settings.
2. How We Use Your Information
2.1. Order Processing
Your personal information is used to:
- Process and fulfill your perfume orders
- Arrange shipping and delivery
- Provide order confirmations and tracking updates
2.2. Customer Support
We use your information to respond to inquiries, resolve issues, and provide efficient customer support.
2.3. Marketing Communication
With your consent, we may send promotional emails about new fragrances, special offers, or brand updates. You may unsubscribe at any time using the link provided in our emails.
2.4. Improving Our Services
We analyze user data to improve website functionality, enhance customer experience, and refine our product offerings.
3. How We Share Your Information
3.1. Service Providers
We may share your information with trusted third-party partners who assist us with:
- Payment processing
- Order fulfillment
- Courier and logistics services
- Customer support operations
These partners are obligated to use your data only for specified purposes.
3.2. Legal Requirements
We may disclose personal information if required by law, legal process, or to protect the rights, safety, or property of Polyvalante International and its customers.
4. Your Choices
4.1. Access and Updates
You may review or update your account information at any time by logging into your Velvet Vapour account or contacting us.
4.2. Marketing Preferences
You can opt out of marketing emails at any time by clicking the unsubscribe link included in our communications.
4.3. Cookies Control
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.
6. Children’s Privacy
Velvet Vapour does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected inadvertently, we will promptly take steps to delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or operational needs. Any updates will be posted on this page along with the revised effective date.
Continued use of our website after updates indicates acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Email: care@velvetvapour.com
Phone: +91 7669003232
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
By using our website and services, you acknowledge and agree to this Privacy Policy and our Terms & Conditions.
Thank you for choosing Velvet Vapour.
We appreciate your trust in our brand.